Conditions générales de vente

By placing an order on our website, you agree to be bound by the following Terms of Sale and Billing Policy. Please read these terms carefully before finalizing your purchase.

1. Pricing and Currency

  • All prices listed on [Your Store Name] are displayed and processed in US Dollars (USD) unless explicitly stated otherwise.

  • We reserve the right to adjust prices, run promotional discounts, or modify product availability at any time without prior notice. Price adjustments will not affect orders that have already received a shipping confirmation email.

2. Secure Payment Methods

To guarantee a safe shopping experience, we utilize industry-standard encryption protocols. We accept the following payment methods:

  • Major Credit Cards (Visa, MasterCard, American Express, Discover, etc.)

  • Authorized digital wallets and alternative checkout methods displayed on our payment page.

Your payment account will be charged immediately upon completion of the checkout process. If we suspect any fraudulent activity or authorized payment failure, we reserve the right to cancel the transaction for security reasons.

3. Order Acceptance and Cancellation

  • Order Receipt: After placing an order, you will receive an automatic receipt confirmation email. Please note that this email does not mean your order has been shipped or fully accepted.

  • Order Modifications & Cancellations: Because our team works quickly to process and ship packages, we have a very tight window for changes. If you wish to cancel or modify your order, please email support@trustloook.com immediately. Once an order enters the processing stage (1–4 business days) or has been dispatched, it cannot be canceled or modified, and you must follow our standard Return & Refund Policy after receiving the items.

4. Product Descriptions and Tolerances

  • We aim to ensure that product images, dimensions, and color profiles are as precise as possible. However, minor manufacturing variances (such as 1-3cm manual measurement discrepancies or color rendering variances on different screens) can happen and are considered within standard industry parameters.

5. Shipping, Customs, and Delivery Fees

Shipping fees are dynamically determined by your order value, as outlined in our Shipping Policy. It is the buyer's responsibility to handle any local import duties, customs taxes, or carrier handling charges upon the arrival of the shipment in your destination country.

6. Discounts and Promotional Codes

  • Promotional codes and coupons must be entered at checkout before completing the order. We cannot retroactively apply discount codes to finalized or completed purchases.

  • Unless specifically stated, different promotional codes cannot be combined or stacked on a single order.

7. Contact Information

For billing inquiries, transaction concerns, or clarifications regarding your purchase invoice, please contact our billing support desk:

  • Email Support: support@trustloook.com

  • Mailing Address: 1401 Lavaca St AMB 482, Austin, TX 78701