Politique d’expédition

We are proud to offer dependable international shipping services to our customers worldwide. Below are the detailed terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are subject to a processing period before shipment.

  • Order Processing: It typically takes 1–4 business days to prepare, pack, and quality-check your items at our warehouse.

  • Please note that processing times do not include weekends or official holidays. You will receive a confirmation email as soon as your order enters the processing stage.

2. Shipping Methods & Carriers

To ensure efficient global delivery, we partner with trusted local and international postal services. Depending on your destination country and the fastest available route, your package will be handled by top-tier carriers including, but not limited to:

  • USPS (United States Postal Service)

  • UPS

  • DHL eCommerce

  • OnTrac

  • Other local premium postal networks for international delivery.

3. Shipping Fees & Delivery Time

We offer reliable Standard International Delivery for our global shipments. Shipping costs are dynamically calculated based on your total order value (before taxes and after any applied discounts):

Order Value (USD) Shipping Fee Estimated Delivery Time
Under $19.99 $7.99 7–15 Business Days
$19.99 – $49.99 $6.99 7–15 Business Days
$49.99 – $69.99 $4.99 7–15 Business Days
$70.00 and Over FREE 7–15 Business Days

Please note: Estimated delivery times include transit time only and begin after the 1–4 day processing period. Delays may occasionally occur due to customs processing or peak holiday seasons.

4. Real-Time Order Tracking

We believe in full transparency. Once your package is dispatched from our warehouse, an automated shipping confirmation email containing your unique Tracking Number and a tracking link will be sent directly to your inbox.

  • You can monitor and track your package in real-time, from the moment it leaves our facility until it arrives at your doorstep.

  • If you do not receive your tracking information within 5 business days of placing your order, please check your spam folder or reach out to us.

5. Customs, Duties & Taxes

[Your Store Name] is not responsible for any customs duties, taxes, or import fees applied to your order by your country's local government. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Delivery Issues & Address Changes

  • Incorrect Addresses: Please verify your shipping address carefully during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

  • Modifications: If you notice an error in your shipping information, please email us immediately. Once an order has been processed or shipped, we cannot alter the delivery address.

7. Contact Us

For any questions regarding your shipment, worldwide delivery status, or tracking, please feel free to contact our support team:

  • Email Support: support@trustloook.com

  • Registered Address: 1401 Lavaca St AMB 482, Austin, TX 78701